Cookie
Policy

Last updated

April 2025

This policy explains what cookies we use on ikaroa.com, why we use them, and how you can control your preferences. We only set non-essential cookies with your consent.

About

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help sites work properly, remember your preferences, and give us insight into how the site is being used.

Session cookies are deleted when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. First-party cookies are set by ikaroa.com. Third-party cookies are set by services we use on our site.

01Essential

Strictly Necessary Cookies

These cookies are essential for the website to function. They handle core features like page routing, security, and load balancing. You cannot disable these cookies as the site would not work without them. No consent is required for strictly necessary cookies under UK PECR.

Cookie	Provider	Purpose	Duration	Type
__vercel_live_token	Vercel	Deployment and preview session management	Session	First-party
__next_*	Next.js	Page routing, build ID, and static generation cache	Session	First-party
__cf_bm	Cloudflare	Bot management and DDoS protection	30 minutes	Third-party
cf_clearance	Cloudflare	Security challenge verification	30 minutes	Third-party

02Functional

Functional Cookies

These cookies remember your choices and preferences to provide a more personalised experience. Disabling them may reduce functionality but will not prevent the site from working.

Cookie	Provider	Purpose	Duration	Type
currency_preference	Ikaroa	Remembers your selected currency for partner pricing pages	1 year	First-party
cookie_consent	Ikaroa	Stores your cookie consent preferences so we do not ask you again	1 year	First-party
lc_window_state	Lead Connector	Remembers whether you had the chat widget open or closed	Session	Third-party

03Analytics

Analytics Cookies

These cookies help us understand how people use our website so we can improve it. All analytics data is collected anonymously with IP anonymisation enabled. These cookies are only set with your consent.

Cookie	Provider	Purpose	Duration	Type
_ga	Google Analytics 4	Distinguishes unique visitors using a randomly generated number	2 years	Third-party
_ga_*	Google Analytics 4	Maintains session state and tracks page views	2 years	Third-party
_gid	Google Analytics 4	Distinguishes users for the current 24-hour period	24 hours	Third-party
_va	Vercel Analytics	Measures page load performance anonymously	1 year	First-party
_vercel_insights	Vercel Speed Insights	Tracks Core Web Vitals (LCP, FID, CLS) for performance monitoring	1 year	First-party

04Chat & CRM

Chat Widget and CRM Cookies

These cookies power our live chat widget and contact form system. They allow us to maintain your conversation history, identify returning visitors, and route enquiries to the right team. Set with your consent when you interact with the chat or submit a form.

Cookie	Provider	Purpose	Duration	Type
lc_*	Lead Connector (HighLevel)	Powers the live chat widget, maintains your conversation session	1 year	Third-party
_lc_visitor	Lead Connector (HighLevel)	Identifies returning chat visitors so we can continue your conversation	2 years	Third-party
lc_cid	Lead Connector (HighLevel)	Unique visitor identifier for chat routing and attribution	1 year	Third-party
od_session	Open Doors CRM	Tracks form submission sessions and prevents duplicate submissions	30 minutes	Third-party
od_attribution	Open Doors CRM	Records how you found us (referrer, UTM parameters) for enquiry attribution	90 days	Third-party

05Affiliate

Affiliate and Partner Tracking Cookies

When you visit our partner product pages or click on partner links, these cookies track the referral so the partner can attribute the visit to Ikaroa. They do not collect personally identifiable information unless you create an account with the partner.

Cookie	Provider	Purpose	Duration	Type
ps_partner_key	PartnerStack	Identifies Ikaroa as the referring partner when you visit a partner product	90 days	Third-party
ps_xid	PartnerStack	Anonymous click identifier for referral attribution	90 days	Third-party
_ps_session	PartnerStack	Maintains the referral session across page navigations on the partner site	Session	Third-party

Managing your cookies

Cookie Banner

When you first visit our site, you can choose which categories of cookies to accept. You can change your preferences at any time by clicking the cookie icon in the bottom corner of any page.

Browser Settings

Most browsers let you block or delete cookies. Check your browser help pages for instructions. Note that blocking all cookies may prevent some parts of the site from working correctly.

Google Analytics Opt-Out

You can opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

Do Not Track

We respect the Do Not Track (DNT) browser setting. When DNT is enabled, we will not set analytics or marketing cookies. Essential cookies will still be set as they are required for the site to function.

Questions

Need more
information?

If you have questions about our use of cookies, contact us. For broader data protection queries, see our Privacy Policy.

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