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Review 2026

Bitrix24

★★★3.9/5
crm

Reviewed by the Ikaroa team | Last updated: March 2026

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Founded

2012

Headquarters

Alexandria, Virginia

Our Rating

3.9/5

Overview

Bitrix24 is a comprehensive workspace combining CRM, project management, communication, and HR tools. Known for its extensive free plan and self-hosted option.

We have been working with Bitrix24 across multiple client projects since 2014, and this review reflects our hands-on experience implementing it for businesses of all sizes.

Key Features

✓CRM
✓Project Management
✓Team Chat
✓Video Calls
✓HR Tools
✓Website Builder
✓Online Store
✓Marketing Automation
✓Document Management
✓Mobile App
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Pros & Cons

Pros

  • +Incredibly generous free plan (unlimited users)
  • +All-in-one workspace (CRM + PM + chat + HR)
  • +Self-hosted option available
  • +Per-organisation pricing (not per-user)
  • +Built-in video conferencing

Cons

  • -Interface is cluttered and overwhelming
  • -Steep learning curve
  • -Many features are basic rather than deep
  • -Mobile app is clunky
  • -Support can be slow
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Who Is Bitrix24 Best For?

Organisations wanting an all-in-one workspace with CRM, project management, and communication

Alternatives to Bitrix24

View all Bitrix24 alternatives →

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Our Verdict

Bitrix24 earns a strong 3.9/5 in our review. It offers incredibly generous free plan (unlimited users). While interface is cluttered and overwhelming, it remains a solid choice for organisations wanting an all-in-one workspace with crm, project management, and ...

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Bitrix24 FAQ

Is Bitrix24 worth it in 2026?▼

Bitrix24 rates 3.9/5 in our review. It is best suited for Organisations wanting an all-in-one workspace with CRM, project management, and communication. Whether it is worth it depends on your specific needs and budget.

How much does Bitrix24 cost?▼

Bitrix24 offers several plans to suit different business sizes. Visit their website through our link for the latest pricing.

What are the best alternatives to Bitrix24?▼

Top alternatives to Bitrix24 include Open Doors, HubSpot CRM, Salesforce. Visit our alternatives page for a detailed comparison.

Does Bitrix24 offer a free plan?▼

Yes, Bitrix24 offers a free plan that includes Unlimited contacts, 5GB storage, CRM.

Ikaroa Partners

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