Review 2026
Capsule CRM
Reviewed by the Ikaroa team | Last updated: March 2026
Founded
2009
Headquarters
Manchester, UK
Our Rating
4.1/5
Overview
Capsule is a clean, simple CRM popular with small businesses in the UK. It focuses on contact management and sales pipeline without unnecessary complexity.
We have been working with Capsule CRM across multiple client projects since 2011, and this review reflects our hands-on experience implementing it for businesses of all sizes.
Key Features
Pros & Cons
Pros
- +Clean, simple interface
- +Good value for money
- +UK-based company (GDPR-friendly)
- +Integrates well with Xero and other UK tools
- +Free plan available
Cons
- -Limited marketing features
- -Basic automation compared to larger CRMs
- -Fewer integrations than competitors
- -No built-in phone or live chat
- -Reporting is basic on lower tiers
Who Is Capsule CRM Best For?
UK small businesses wanting a simple, affordable CRM
Alternatives to Capsule CRM
Related Comparisons
Our Verdict
Capsule CRM earns a strong 4.1/5 in our review. It offers clean, simple interface. While limited marketing features, it remains a solid choice for uk small businesses wanting a simple, affordable crm...
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Is Capsule CRM worth it in 2026?▼
Capsule CRM rates 4.1/5 in our review. It is best suited for UK small businesses wanting a simple, affordable CRM. Whether it is worth it depends on your specific needs and budget.
How much does Capsule CRM cost?▼
Capsule CRM offers several plans to suit different business sizes. Visit their website through our link for the latest pricing.
What are the best alternatives to Capsule CRM?▼
Top alternatives to Capsule CRM include Open Doors, HubSpot CRM, Salesforce. Visit our alternatives page for a detailed comparison.
Does Capsule CRM offer a free plan?▼
Yes, Capsule CRM offers a free plan that includes 250 contacts, Sales pipeline, Task management.
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